CCPA Action on Restaurants – The Central Consumer Protection Authority (CCPA) has initiated action against 41 restaurants for allegedly adding service charges to customers’ bills automatically. As per the applicable consumer protection guidelines, service charge is voluntary and cannot be imposed by default or collected without clear prior disclosure to the consumer.
Restaurants cannot force customers to pay such charges, nor deny entry or service if the customer refuses to pay. Any compulsory levy of service charge may amount to an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019. READ UPDATE in Detail – https://caalokkumar.com/my-writing/ccpa/
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