Government amends Insurance Ombudsman Rules for better resolution of policyholders’ complaints regarding insurance service deficiencies
The Government on 2nd March 2021 notified comprehensive amendments to the Insurance Ombudsman Rules, 2017, with a view to improve the working of the Insurance Ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner. The amended rules have enlarged the scope of complaints to Ombudsmen from…